Genuine Feedback from our Customers and Suppliers

We thought it was a good idea to show some genuine, unsolicited feedback (no bribes, bungs or backhanders here!) as we realise online shopping can be a bit weird!

Customers’ Comments

“I received the above mentioned Programmer early on Saturday morning and I must thank you for the speedy and efficient service, well done you deserve to be in business.”

Bob Jones

“Received my order placed at 1530 yesterday afternoon, this morning. Excellent service. Thanks”

Bob Hose

“I congradulate you on your website which we found extremely easy to navigate and order.”


“Many thanks for your speed of response… much appreciated. This is exactly what I am looking for.”

Keith Hunter

“Dear Gil-Lec, I would like to thank you for the very prompt delivery of the the item that I have received from you. It is now less than 24 hours since I place an order for a central heating timer and it has now been installed and is working perfectly. I will gladly recommend you to anyone looking to buy any of your products. Thanks and best regards.”

Dipak Patel

“What an excellent service. Arrived 7.45am”

Mark Millington

“Thanks for all your help – I’ll certainly be using your company for all my future light bulbs.”

Cathy Giles

“Certainly I would be positive in regards to Gil-lec and although a mistake was made the Customer Service was excellent and life would be far better if all British companies were as good. Again many thanks for all your help it was a pleasure dealing with you and your colleagues”

Duncan Taylforth

“Thanks for your help with the keyswitches I received them today & they are perfect.”

Graham Smith

“Thank you very much for your rapid response to my order. It arrived the next day which I thought was very efficient on your part. Excellent service”

Steve Lickman

“Thank you, the replacement heater tube arrived safe and sound this morning. May I take the opportunity to praise your speedy delivery and also how quickly you responded to my problem. Will not hesitste to order from you in the future and also recommend to work colleagues.”

Mike Wray

“I ordered the light bulbs yesterday afternoon and they were safely with me by lunchtime today. Yours is a highly efficient service. Many thanks.”

Nigel Gates

“Many thanks for your efficient and speedy service.”


“Great. Many thanks, top service!”


“The lights arrived at 10.00am this morning. Your service continues to be excellent - thank you. Many thanks for your email too - I appreciate you taking the time to do this. It is those little touches that make all the difference. Kind regards”

Joyce Collinge

“with reference to invoice 132922144 replacement timeguard floodlight, received fitted and all working fine. thanks for your promptness and efficency. andy”

Andrew West

“Many thanks, Paul. The goods arrived on Tues (excellently packaged) and the fittings are compatible. I'm most impressed with your service and I shall use your firm again. Thanks!”

Elaine Chaplin

“order received. Thank you. Know there has been a delay, but you have been great, will definately buy from you again! regards Davina”

Davina Pooley

“many thanks for your great service! Best wishes, Richard”

Richard Nichols

“Just to confirm the package was received ok yesterday and I unpacked and bolted together last night. All seems fine and I must say we were impressed with your packaging! Thanks for your help which has retained my faith.”

Paul Blatchford

“Ref IV1814348050 Hi, just a quick note to say thank you for the excellent after sales service when I received a faulty CTU 9000 time switch.The way you dealt with the matter in a friendly and pleasant manner was service as it should be. The new switch is now fitted and working. Thanks again, regards John”

John Vallance

”Just to say thankyou. I am very impresed with the goods and very happy with the way i was delt with from your team. You can be sure to get repeat business from me. Many Thanks”

Clinton Ball

Suppliers’ Comments

“Gil-lec's ethos of providing the best possible Customer Service is one that we endorse and wish to support, both financially as well as with our own resource.”

Mr Kevin Bell – MD, Aurora Lighting

“The loyalty shown by customers and suppliers towards Gil-Lec, is a true reflection of their professional service and personal touch – which is the key to their success.”

Mr Graham Foskett – UK Sales Director, MK Electric

“The Gil-lec team is one of the most professional, well trained and certainly most highly motivated teams in the industry.”

Mr David Schofield – UK Sales Director, Osram

“Gil-lec has established itself at the very forefront of our industry, keeping abreast with ever changing technology, legislation, regulations and business demands.”

Mr Tony Bernie – Senior Consultant, Contactum Ltd

“The loyalty from Gil-lec to Cooper Lighting and Security has helped us to build and strengthen the relationship between our businesses to such an extent that we work as true partners.”

Mr Simon Greenwood – UK Sales Director, Cooper Lighting

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